Lanka Tours - Privacy Policy

Privacy Commitment

At Lanka Tours, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, lankatours.com.au, or interact with our services.

Information Collection

What Information We Collect

We collect personal information only when it is reasonably necessary for our functions or activities. This may include:

We collect this information by lawful and fair means, with your knowledge and consent. Whenever possible, we explain why we are collecting the information and how it will be used.

Information Usage

How We Use Your Information

We use your personal information to:

Services

Provide transportation and charter services

Communication

Manage bookings and communication

Payments

Process payments securely

Compliance

Meet legal and regulatory obligations

We do not use or disclose your personal information for any secondary purpose unless required or permitted by law, or with your consent.

Data Protection

Data Retention and Security

Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose it was collected for, or as required by law.

Security Measures

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Third-Party Disclosure

Disclosure to Third Parties

We may disclose your personal information to trusted third-party service providers who assist us in delivering our services. These providers may operate outside Australia, and we take reasonable steps to ensure they comply with Australian privacy standards.

Our Service Providers

Service Provider	Purpose	Privacy Policy
Microsoft Azure	Website hosting and infrastructure	View Policy
RollCall	School bus user management	View Policy
Cloudflare	DNS, caching, and DDoS protection	View Policy
Xero	Accounting and invoicing	View Policy
Pinch / B2BPay	Payment processing	B2BPay \| Pinch
Microsoft Office 365	Email and document management	View Policy

International Transfers

Overseas Disclosure

Some of our third-party providers may store or process your data overseas, including in the United States or other jurisdictions. Where this occurs, we take reasonable steps to ensure that the overseas recipient does not breach the APPs.

Your Rights

Your Rights Under the Privacy Act

Under the Privacy Act 1988, you have the following rights:

Access

Access the personal information we hold about you

Correction

Request correction of your personal information

Complaint

Make a complaint if we've breached your privacy

To exercise these rights, please contact us using the details below.

Complaints and Contact

If you have a question or concern about your privacy, or wish to make a complaint, please contact us:

Email

[email protected]

We take all complaints seriously and will respond within a reasonable timeframe.

External Resources

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Visit OAIC Website

Effective Date: 01 January 2026

Privacy Policy